Refund and Cancellation Policy

1. Doctor consultations

• You cancel before the consultation starts: full refund of what you paid.
• The doctor cancels, or does not join: full refund, or a free new booking if you prefer.
• The consultation cannot happen because of a fault on Chikitsa's side: full refund or a free new booking.
• You do not join and do not cancel: no refund.
• After a consultation has taken place, the fee is not refundable. If you are unhappy with it, contact us and we will look into it.

2. Medicine orders

• You can cancel an order until it is packed. You get a full refund, including the delivery charge.
• If our pharmacist cannot accept your prescription, the order is cancelled and fully refunded.
• Wrong, damaged or expired items: tell us within 24 hours of delivery (a photo helps). We will replace them or refund them.
• For your safety, medicines that were delivered correctly cannot be returned.
• Cash on delivery: nothing is charged until you pay the rider.

3. How refunds are paid

• To the way you paid: card and other SSLCOMMERZ payments back to the same card or account; bKash back to the same bKash number.
• Cash payments are refunded by bKash or Nagad to a number you give us.
• We send approved refunds within 7 working days. Card refunds can take longer to appear, depending on your bank.

4. How to ask

Open Account → Help & support and choose "Payment or refund", with your order or booking number. Or call or WhatsApp 01972-744788, or email chikitsa3@gmail.com.